Terms of service
Terms of Service
Last updated: June 7, 2026
This website is operated by Trivana. Throughout the site, the terms “we,” “us,” and “our” refer to Trivana. Trivana offers this website, including all information, tools, products, and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website, using our services, or purchasing something from us, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
1. Online Store Terms
By using this site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us consent to allow your minor dependents to use this site.
You may not use our products, website, or services for any illegal or unauthorized purpose. You may not violate any laws in your jurisdiction, including copyright, trademark, privacy, consumer protection, or other applicable laws.
You must not transmit viruses, malware, worms, or any harmful code.
A breach or violation of these Terms may result in immediate termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time, to the fullest extent permitted by law.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, services, or access to the website without express written permission from us.
3. Accuracy, Completeness, and Timeliness of Information
We do our best to provide accurate and current information on our website. However, we do not guarantee that all information on this site is accurate, complete, or current at all times.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
We reserve the right to modify website content at any time, but we are not obligated to update information unless required by law.
4. Products, Pricing, and Availability
Prices for our products are subject to change without notice.
We reserve the right to modify, discontinue, limit, or remove products or services at any time without notice.
Certain products may be available exclusively online and may have limited quantities. Products are subject to return or refund only according to our Refund Policy.
We make every effort to display product colors, images, descriptions, pricing, and availability accurately. However, we cannot guarantee that your device screen will display product colors or details exactly as they appear in person.
We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. We also reserve the right to limit quantities purchased per person, household, or order.
5. Order Accuracy, Billing, and Account Information
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all orders placed through our store.
You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment information, so we can complete your transactions and contact you as needed.
We reserve the right to refuse, limit, or cancel any order you place with us. This may include orders placed under the same customer account, payment method, billing address, or shipping address.
If we change or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of purchase.
We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, distributors, or parties intending to resell our products without authorization.
6. Shipping, Delivery, Returns, and Refunds
Shipping times, processing times, tracking information, and delivery estimates are described in our Shipping Policy.
Returns, refunds, damaged items, incorrect items, cancellations, and related issues are governed by our Refund Policy.
Please review these policies before placing an order.
7. Optional Tools and Third-Party Services
We may provide access to third-party tools, apps, links, platforms, or services that we do not own, monitor, or control.
You acknowledge and agree that we provide access to these tools and services “as is” and “as available” without warranties, representations, or conditions of any kind.
Your use of third-party tools or services is at your own risk and is subject to the terms and policies of those third parties.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not affiliated with us.
We are not responsible for examining, evaluating, or guaranteeing the content, accuracy, policies, practices, products, or services of third-party websites.
We are not liable for harm, damages, or losses related to your use of third-party websites, products, services, or transactions.
Please review third-party policies carefully before engaging in any transaction or providing personal information.
9. User Comments, Reviews, Feedback, and Submissions
If you submit comments, reviews, feedback, ideas, suggestions, photos, videos, or other materials to us, whether online, by email, by postal mail, through social media, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, and display that content in connection with our business, marketing, website, and services.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.
You also agree that your submissions will not contain unlawful, abusive, obscene, defamatory, misleading, or harmful content, or any malware or destructive code.
We may, but are not obligated to, monitor, edit, or remove content that we determine is unlawful, offensive, misleading, harmful, or otherwise objectionable.
10. Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
11. Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website or services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.
We reserve the right to correct errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate at any time, including after you have submitted your order.
We are not obligated to update, amend, or clarify information on our website except as required by law.
12. Prohibited Uses
You are prohibited from using the site, products, services, or content:
- For any unlawful purpose
- To violate any applicable laws, regulations, or ordinances
- To infringe upon our intellectual property rights or the rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- To submit false or misleading information
- To upload or transmit viruses, malware, or harmful code
- To collect or track the personal information of others
- To spam, phish, pharm, pretext, spider, crawl, scrape, or otherwise misuse the website
- For any obscene, abusive, fraudulent, or malicious purpose
- To interfere with or bypass the security features of our website or related services
We reserve the right to terminate your access to our website or services for violating any prohibited use.
13. Disclaimer of Warranties
We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, error-free, or free from harmful components.
Except as expressly stated by us, our website, services, and products are provided “as is” and “as available,” without warranties of any kind, either express or implied.
To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
14. Limitation of Liability
To the fullest extent permitted by law, Trivana and our owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of our website, services, or products.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.
Because some states or jurisdictions do not allow certain exclusions or limitations of liability, our liability shall be limited to the maximum extent permitted by law.
15. Indemnification
You agree to indemnify, defend, and hold harmless Trivana and our owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms, your use of our website or services, your violation of any law, or your violation of the rights of a third party.
16. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
Such determination shall not affect the validity and enforceability of the remaining provisions.
17. Termination
These Terms are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.
If we believe you have failed to comply with these Terms, we may terminate this agreement at any time without notice and deny you access to our services. You will remain liable for all amounts due up to and including the date of termination.
18. Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this website constitute the entire agreement and understanding between you and Trivana and govern your use of our website, services, and products.
Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
19. Governing Law
These Terms of Service and any separate agreements whereby we provide products or services to you shall be governed by and construed in accordance with the laws of North Carolina, United States, without regard to conflict of law principles.
20. Changes to These Terms
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our website after any changes are posted constitutes acceptance of those changes.
21. Contact Information
Questions about these Terms of Service should be sent to us at:
Trivana
Email: info@trivana.co
Business Mailing Address: 4030 Wake Forest Road, Ste 349, Raleigh, NC, 27609, US