Refund policy

Refund Policy

Last updated: June 7, 2026

Thank you for shopping with Trivana. We want you to be satisfied with your order. Please review our return and refund policy below before making a purchase.

30-Day Return Policy

We accept return requests within 30 days after your order has been delivered.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Returned with all included accessories, manuals, parts, and packaging materials
  • Accompanied by proof of purchase or order confirmation

Items sent back without first requesting a return will not be accepted.

How to Start a Return

To request a return, contact us at info@trivana.co with your order number and the reason for your return.

If your return is approved, we will provide instructions on how and where to send your item.

Please do not send your item back before receiving return instructions from us.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, please contact us immediately so we can review the issue and help make it right.

For returns that are not due to an error on our part, such as ordering the wrong item or changing your mind, customers may be responsible for return shipping costs.

Original shipping costs, if any, are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us immediately at info@trivana.co.

Please include your order number, a description of the issue, and clear photos or videos showing the problem. This helps us review the issue faster and provide the best solution.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, altered, or are missing original packaging
  • Items returned without approval
  • Gift cards
  • Final sale or clearance items, if marked as final sale at the time of purchase

Exchanges

We do not offer direct exchanges at this time. The fastest way to get a different item is to request a return for the item you have and place a new order once your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@trivana.co.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at info@trivana.co.

We cannot guarantee cancellations once an order has been processed or shipped.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, returned items must be unused, in the same condition that you received them, in their original packaging, and accompanied by proof of purchase.

Contact Us

If you have any questions about returns or refunds, contact us at info@trivana.co.