Privacy policy
Privacy Policy
Last updated: June 7, 2026
This Privacy Policy describes how Trivana (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from trivana.co, or otherwise communicate with us.
By using our website or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will revise the “Last updated” date above and post the updated policy on this page.
Information We Collect
The personal information we collect depends on how you interact with Trivana. This may include information you provide directly, information collected automatically, and information we receive from trusted third-party service providers.
Information You Provide Directly
When you make a purchase, create an account, contact us, or interact with our website, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Account login details, if you create an account
- Customer support messages or inquiries
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and how you interact with our site. This may include:
- IP address
- Browser type
- Device information
- Pages viewed
- Referring website or source
- Interaction with our website, emails, ads, or checkout
We may collect this information using cookies, pixels, tags, analytics tools, and similar technologies.
Information from Third Parties
We may receive information from third-party service providers that help us operate our business, including:
- Shopify, which powers our online store
- Payment processors
- Shipping and fulfillment providers
- Email and SMS marketing providers
- Analytics providers
- Advertising platforms such as Google, Meta, or other ad partners
- Customer service and fraud prevention tools
How We Use Your Information
We use your personal information to operate, improve, and protect our business. This includes using your information to:
- Process payments and fulfill orders
- Ship products to you
- Send order confirmations, shipping updates, and customer service messages
- Respond to questions or support requests
- Manage returns, refunds, cancellations, and exchanges
- Improve our website, products, and customer experience
- Detect and prevent fraud, abuse, or security issues
- Send promotional emails or marketing messages, where permitted
- Show relevant ads and measure advertising performance
- Comply with legal, tax, accounting, or regulatory obligations
Cookies and Tracking Technologies
Like many websites, we use cookies and similar technologies to power our website, remember preferences, understand website performance, improve the shopping experience, and support advertising and analytics.
You can control or disable cookies through your browser settings. Please note that blocking cookies may affect how certain parts of our website function, including checkout, saved preferences, and account features.
For more information about cookies used by Shopify, you can review Shopify’s cookie policy at Shopify’s official website.
How We Share Personal Information
We may share personal information with trusted service providers and partners that help us operate our business. This may include:
- Shopify and other website service providers
- Payment processors
- Shipping and fulfillment partners
- Customer support providers
- Email, SMS, and marketing platforms
- Analytics and advertising partners
- Fraud prevention and security providers
- Professional advisors, such as legal, tax, or accounting providers
- Government authorities or legal parties when required by law
We do not sell customer contact lists for money. However, some privacy laws define certain advertising, analytics, or tracking activities as “sharing” or “selling” personal information. If required by applicable law, you may have the right to opt out of certain types of sharing or targeted advertising.
Advertising and Analytics
We may use advertising and analytics tools to understand how customers interact with our website, improve our marketing, and show relevant ads. These tools may use cookies, pixels, or similar technologies to collect information about your activity on our website and other websites.
Depending on your location, you may have the right to opt out of targeted advertising or certain data sharing activities.
Global Privacy Control
Our website may recognize Global Privacy Control signals where required by applicable law. Global Privacy Control allows you to communicate privacy preferences through your browser or device.
If we receive a valid Global Privacy Control signal, we will treat it as a request to opt out of certain types of sharing or targeted advertising for that browser or device, where required by law.
Third-Party Websites and Links
Our website may include links to third-party websites, platforms, apps, or services. We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing personal information to them.
Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and delete the information where required.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Please do not send sensitive information to us through unsecured channels.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a copy of your personal information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data sharing activities
- Withdraw consent where processing is based on consent
- Appeal a decision regarding your privacy request, where applicable
These rights are not absolute and may vary depending on your location and applicable law. We may need to verify your identity before completing a request.
To exercise your privacy rights, contact us at info@trivana.co.
Email Marketing
If you subscribe to our email list, we may send you promotional emails, product updates, discounts, or other marketing messages.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails. Even if you unsubscribe from marketing emails, we may still send transactional messages related to your orders, account, shipping, returns, or customer service.
International Users
If you access our website from outside the United States, your information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.
By using our website or services, you understand that your information may be processed outside of your country of residence, where privacy laws may differ from those in your location.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:
Trivana
Email: info@trivana.co
Mailing Address: 4030 Wake Forest Road, Ste 349, Raleigh, NC, 27609, US