Shipping policy
Shipping Policy
Last updated: June 7, 2026
Thank you for shopping with Trivana. Below is everything you need to know about how orders are processed, shipped, and delivered.
Shipping Locations
We currently ship to the following locations:
- United States
- Canada
- United Kingdom
- Australia
If you are located outside of these areas, please contact us at info@trivana.co before placing your order.
Order Processing Time
Orders are typically processed within 1–5 business days. Orders are not processed or shipped on weekends or holidays.
Once your order has been processed, you will receive a confirmation email with tracking information as soon as it becomes available.
Estimated Shipping Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Transit Time |
|---|---|
| United States | 6-14 business days |
| Canada | 9-14 business days |
| United Kingdom | 5-8 business days |
| Australia | 7–13 business days |
Please note that these are estimates. Delivery times may vary due to carrier delays, high order volume, customs processing, weather, or other events outside of our control.
Tracking Information
Once your order ships, you will receive a tracking number by email. Tracking updates may take a few business days to appear after the tracking number is issued.
Items Shipping Separately
Some items may ship separately depending on product availability and warehouse location. If this happens, you may receive more than one tracking number.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before placing your order. Trivana is not responsible for orders shipped to an incorrect address provided at checkout.
If you notice an address error after placing your order, contact us as soon as possible at info@trivana.co. We cannot guarantee changes once an order has been processed.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please:
- Check around your delivery area.
- Ask neighbors or household members.
- Contact your local carrier or post office.
If your package still has not turned up within 3 days of the delivery date, contact us at info@trivana.co and we’ll do our best to help you look into it.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees. These charges are not included in your purchase price and are the responsibility of the recipient.
Contact Us
If you have any questions about your order or this shipping policy, contact us at info@trivana.co.