Shipping policy
Shipping Policy
Last updated: 9/17/25
Thank you for shopping with Trivana! Below you'll find all the information you need about how and when your order will be shipped.
🌍 Shipping Locations
We currently ship to:
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United States
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Canada
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United Kingdom
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Australia
(For other countries, please contact us before placing an order.)
⏱️ Order Processing Time
All orders are processed within 1–5 business days. Orders are not processed or shipped on weekends or holidays.
Once your order is processed, you will receive a confirmation email with your tracking number as soon as it's available.
🚚 Estimated Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| United Kingdom | 7–15 business days |
| Australia | 10–20 business days |
| Other Countries | 10–25 business days |
Shipping times are estimates and may vary due to high demand, customs processing, or other unforeseen delays.
💡 Important Notes
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Some items may ship separately depending on availability and warehouse location.
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Tracking numbers may take a few days to update.
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We are not responsible for delays caused by the carrier, customs, or incorrect addresses provided at checkout.
📦 Lost or Stolen Packages
If your package is marked as delivered but you have not received it:
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Check with neighbors or your local post office.
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Contact us at info@trivana.co if it still hasn't turned up within 3 days of the delivery date.
✈️ Customs & Duties (International Orders)
International orders may be subject to import duties or taxes. These fees are not included in your purchase and must be paid by the recipient.
📬 Contact Us
If you have any questions about your order or our shipping policy, feel free to email us at info@trivana.co.